Terms and Conditions of Sale
Parties
Merchant
Feelis-palvelut Seipäjärvi
Seipäjärventie 1765
Phone: +358 40 716 1329
Email: virve@feelispalvelut.fi
Business ID: 1235975-8
Customer
The customer agrees to comply with these terms and any merchant-specific terms when purchasing products and services through the Feelis-palvelut online services.
Ordering
General Terms
The prices displayed in the online service include VAT.
We apply dynamic pricing to accommodation properties. Prices depend on the date and may vary monthly, weekly, and daily.
We sell products to adult private individuals and corporate customers.
We reserve the right to change prices.
The customer is responsible for the accuracy of the information they provide.
We reserve the right to amend our delivery terms. Before placing an order, the customer must review the delivery terms valid at that time.
Booking Terms
These terms apply to rentable and bookable products and services, hereinafter collectively referred to as the “property.”
Booking
The customer is responsible for reviewing the description, instructions, and terms related to the booked property/properties.
A booking made by the customer becomes binding once the order/payment confirmation has been sent to the email address provided by the customer.
The customer shall pay for the booking using the selected payment method and in accordance with the terms of that payment method.
A booking is confirmed once the customer has paid a 30% advance payment. The remaining 70% balance is due 60 days before the start of the booking. If the booking begins in less than 60 days, the full amount is due immediately.
The booking system sends the order/payment confirmation to the customer’s provided email address.
The merchant is not responsible for failed bookings; the customer must contact the merchant without delay to resolve the situation.
The merchant does not guarantee that the property will still be available in such a situation.
If the property is not available, the payment will be refunded or, where possible, an alternative property will be offered.
Cancellations and Changes
The cancellation date is the date on which the merchant receives written notice of the cancellation.
The customer is responsible for ensuring that the cancellation is submitted in good time.
If the customer cancels the booking, the advance payment made by the customer will not be refunded.
If there are less than 60 days before the start of the booking, 100% of the price of the property will be charged.
For bookings made with a discount code, the full price will always be charged regardless of the cancellation date.
A booking may be rescheduled at the customer’s request under the following conditions:
The booking can be rescheduled only once.
The rescheduling must take place no later than 60 days before the original booking start date.
A rescheduling fee of EUR 100 (incl. VAT) applies.
If a rescheduled booking is cancelled, the full price will always be charged regardless of the cancellation date.
Merchant’s Right to Cancel a Booking
In the event of force majeure, the merchant may cancel the booking. The customer will be notified without delay.
In such a case, the customer is entitled to a full refund of the amount paid.
Any other costs incurred by the customer due to a cancellation caused by force majeure will not be compensated.
We recommend that the customer take out travel insurance including cancellation cover.
Keys
Additional instructions regarding the activity and/or accommodation, keys, and key collection will be provided to the customer in the payment confirmation.
In the event of a lost or unreturned key, the owner has the right to charge all costs arising from re-keying or replacing locks in full, but at least EUR 500.
The merchant has the right to charge a minimum fee of EUR 150 if they are required to open the property due to a lost or forgotten key.
Use of the Property
The property is defined in the property description.
Accommodation customers have the right to use the property, its equipment, and separately defined services during the rental period.
If the customer notices any deficiencies or issues with the property, they must immediately notify the person responsible for booking management or the hostess. Complaints submitted afterwards will not be taken into account.
The customer is responsible for maintaining cleanliness and removing waste during the rental period and after it ends, placing waste in a safe and appropriate location.
The accommodation price includes final cleaning; however, the property must be left in a reasonably clean condition consistent with normal living.
The customer is obliged to fully compensate for any damage caused to the property or its furnishings.
The property is available to the customer for the period specified in the property description.
Pets
The customer must ensure before booking that the accommodation is suitable for pets.
The customer is fully responsible and liable for any damage caused by their pets.
Pets must be kept on a leash.
Pets may not be left unattended in the accommodation.
Pet owners must pay particular attention to the cleanliness of the accommodation.
Permission for pets in accommodation properties is always specified separately.
Pet owners must also comply with any additional instructions provided.
Special Terms for Equipment and Rental Equipment
The customer must familiarize themselves with the safety and usage instructions for the equipment. Equipment must be used carefully and only for its intended and normal purpose.
The renter of rental equipment agrees to conduct safety checks during the rental period. Rental equipment must not be taken out of the country or subleased. Equipment may only be used within the limits allowed by the terms and only in locations suitable for the user’s skill and experience level.
All equipment and accessories are used at the customer’s own risk.
For watercraft equipment (e.g. canoes, kayaks, SUP boards, rowing boats), the customer confirms that they are able to swim and have prior experience with the use of such equipment.
The customer must return the equipment immediately at the end of the rental period to the agreed location, cleaned and otherwise in the same condition as when handed over. Any delay must be reported immediately to the lessor. The lessor has the right to charge full rent for any additional time unless otherwise agreed.
The customer is liable to compensate for damages and costs caused by careless or improper handling or inadequate maintenance during the rental period. The customer is liable to compensate lost or destroyed equipment at its replacement value. The customer is responsible for complying with transport, safety, and other regulations and must immediately report any defects in the equipment to the lessor.
The lessor is responsible for repairs resulting from normal wear and tear. The lessor is not liable for any direct or indirect costs or damages incurred by the renter due to the use or breakage of equipment. The lessor is not obliged to provide substitute equipment or compensate for interruptions caused by equipment failure.
Compensation for Damages
The customer is obliged to compensate the merchant for any damage they cause to the property. The customer is also responsible for other persons visiting the property and for damages caused by them during the booking period.
The merchant does not compensate for inconveniences or costs caused by natural conditions such as insects, animals, thaw damage, or unexpected weather changes.
Complaints
Any complaints must be made as soon as possible after the issue arises.
If no satisfactory solution is reached or the matter involves a claim for compensation, the complaint must be submitted in writing within one week of the end of the rental period.
The merchant aims to process complaints as quickly as possible, however no later than within one month.
If the customer and the merchant cannot reach an agreement, the customer may refer the dispute to the Consumer Disputes Board.
Disputes may only be handled in Finland.
Delivery Terms
Formation of Contract
A binding sales contract comes into force once the order has been confirmed (order/payment confirmation).
The order/payment confirmation will be sent to the customer by email.
Cancellation and Returns
Products are subject to a 14-day right of return in accordance with consumer protection legislation.
The right of return applies only if the product is in condition equivalent to new.
Any product packaging must also be in saleable condition.
Please contact sales for detailed return instructions.
The right of return does not apply to engraved or other customized products, accommodation services, restaurant services, or other leisure services agreed for a specific date or time.
The customer is responsible for the normal costs of returning products.
Product Warranty
We comply with the warranty terms defined by the manufacturer or importer.
Delivery
Delivery charges include postage and packaging costs. Delivery charges can be viewed after selecting the payment and delivery method in the shopping cart.
Payment Terms
The merchant uses reliable and secure payment service providers.
The merchant does not store bank or credit card details at any stage.
The customer agrees to comply with the terms of the selected payment method.
Payment by Invoice
Invoices must be paid by the due date stated on the invoice.
Late payments are always subject to late fees. If an invoice is paid after the due date using the original invoice and late fees have already accrued, the fees will be invoiced separately.
If the payment transaction is not successfully completed at the time of ordering, the merchant will not process the order.